Develop Life - Programme and Project Management

Programme and Project Management

<>Develop Life people have helped major companies to define and deliver their omni-channel customer sales strategies. Our seasoned global BPO project managers have proven track records of driving successful implementations for world class global organisations.

Our approach is leading through people engagement. Recognising that the best initiatives in sales and service strategy will only succeed with employee buy-in, we work at all levels of your organisation to bring your Vision to life through your company Values. Leading positive change through motivating change assures success, engagement and brand advocacy even through the most challenging change programmes.

This approach, together with our highly-developed interpersonal skills, have ensured that complex multi-disciplined and multi-national projects have delivered on time and to budget.

Managing the Change Curve

We understand that change can be tough for organisations, as your people demonstrate natural resistance to innovations that will probably make their lives much easier.

We know that your business won't change just because of your new systems, processes or structures. They'll only change when the people within the business adapt and change too. Only when your people have made their own personal transitions can you realise the benefits of change.

Contact us to discuss how Develop Life can help you to engage with your people and create real motivation for change in your business.


  • We work with Prince2, Kepnor Tregoe and Agile Project Management methodologies
  • We have experience of complex, multi-faceted projects involving multiple geographies and diverse cultures
  • Highly experienced process mapping and development design, with expertise in Information Mapping for translating processes into highly detailed working instructions, complete with blended training solutions (including e-learning)
  • We design and implement organisational quality systems and performance management, process automation and people development programs that increase organisational performance while lowering operating costs.

Recent Successes

  • Responsibility for the delivery of 400M GBP annual revenue through the effective management of a 350-seat customer service/sales operation for a FTSE 100 organisation during a period of tremendous change; simultaneously managed successful implementation of SAP CRM (UK - Distribution)
  • Sales generation resulting in the BT Award for excellence in outbound telemarketing through the management of a 100-seat outsourced sales centre for a global charge card organisation (UK - Financial Services, B2B)
  • Implementation of twin outsourced contact centres to support UK customer service and product sales for the UK's top consumer credit card issuer (UK and Philippines).

Programme and Project Management

Knowledge Management and elearning

People Development and Engagement

Contact Centre Consultancy

Omni-Channel Customer Service

Off-Shore and Shared Service Strategies