Develop Life - Contact Centre and Operational Consultancy

Contact Centre Consultancy

Develop Life people have worked with international Blue Chips across the globe to develop strategic direction around the major business challenges.

Why Develop Life?

We work with experts. We'll match your challenge to the person with the perfect background, skills and experience to ensure the very best outcome. We have many years' experience working in multiple media, pioneering business e-transformations since the mid-90's.

Unlike many consultancy organisations, we'll work closely with your people, allowing key information and knowledge transfer to take place.

Our experience includes working with the e-channel, Telephone-based customer contact operations, Off-shore strategies, Shared Services and a wide range of industry sectors.

Belbin Team Roles Profiling

Before working on the development of your team, you need to understand the make up of the team. Belbin team roles identifies strengths and weaknesses within a team, enabling those teams and their individuals to best contribute to their team.

Contact us to discuss how Develop Life can offer Belbin assessments in-house, with our simple 3-step approach.


Drawing on our experience, we now offer consultancy services in:

  • Developing quality structures and processes
  • Developing robust management frameworks
  • Developing Key Performance Measures, reporting structures, monitoring systems and more
  • Workforce Management, including forecasting, scheduling, real time management
  • Change Management
  • Competency frameworks
  • Recruitment and Succession Planning
  • Assessment centres and behavioural measurement systems
  • Reward and recognition programmes
  • Motivation and retention strategies
  • Cultural change initiatives.

Recent Successes

  • Offshore Service Partner support for the delivery of all sales and service processes and change initiatives to support successful delivery of customer service and sales for major UK brand (2011-2013 India, South Africa and Philippines - Telecoms)
  • Key input into a contact centre procurement project for a London council and the transition of services from one service provider to another (UK - 2013-2014 - Local Authority)
  • Interim contact centre consultancy for leading client operations in Ireland, USA, UK and Egypt, all of which achieved goals of improved quality and increased performance through the introduction of a coaching culture (Various locations - Telecoms)

Programme and Project Management

Knowledge Management and elearning

People Development and Engagement

Contact Centre Consultancy

Omni-Channel Customer Service

Off-Shore and Shared Service Strategies