Develop Life - People Learning and Development

People Development and Engagement

Develop Life people have many years' experience, in training, coaching and managing people in service, sales and leadership roles. This means we understand the issues that surface during learning interventions, making us better equipped to engage with delegates on a "real world" level.

Develop Life people have pioneered blended learning solutions for a number of years, and you can rest assured that the quality of our consultant network means that you can absolutely trust us to represent your Brand. We use true industry experts, with a breadth and depth of experience in their industry sector that add real value. Value that comes through the experience of operating in that industry sector at senior level.

For example:

  • In the world of Customer Service, we have access to experts in cutting edge omni-channel customer strategies, totally at home managing programmes involving blends of face to face service, CRM (Customer Relationship Management) technology, web self-service and digital chatbots
  • In the Automotive Sector, we work with a network of experts with relevant and current skils, skills that are tested and regulated by the IMI, the professional association and Sector Skills Council for the automotive industry.

We are not restricted to traditional classroom methods, and actively support e-learning, especially in pre and post-course self-directed work and professional assessment.

Develop Life can work with you for a complete multiple media learning and assessment experience, including video, e-learning (including Pod-cast, chat room, forums, quizzes and on-line accreditation), classroom and on-the-job coaching.

The Develop Life Difference

Develop Life people development programmes are different, and we offer the option of two key value added services that add significantly to your return on investment without incurring any additional cost to you;

  • Every course delegate has secure access to our Course Management System (CMS) with pre and post-course learning, analysis and evaluation - helping to put them in control of their learning
  • An on-line forum and chat facility is available to every course group, allowing for peer to peer sharing of ideas and challenges, thus further contributing to the learning experience.

Apter Motivational Style Profile

Apter Motivational Styles profiling is based on the Reversal Theory of motivation. This is a distinctive theory of personality, motivation and emotion that focuses on the way people change during the course of everyday life and how it affects performance at work.

The key insight is the idea that our experience is shaped by a set of alternative ways of seeing the world and we are constantly moving through a dynamic pattern of reversals within each pair. Psychological health and effectiveness is maximised when people are able to match their state to the demands of the situation.

We are accredited to provide executive coaching using the Profiling tools. Contact us to discuss how Develop Life can offer profiling in your organisation.


Competence alignment - aligning organisational competences to industry/sector competences for qualifications Assessments - we have a highly experienced team of assessors for NVQ, MBA, IMI and BTec, with accreditation at internal verifier level.

Recruitment Centres - our highly experienced HR and Learning and Development Consultants have worked across a breadth of industry sectors.

Additionally, we offer generic or tailored programmes that include:

Front Line staff

  • Sales Skills (face to face, telephone or written)
  • Representing the Brand
  • Customer service skills (face to face, telephone or written)
  • Complaint Handling
  • Management Development courses.


  • Developing and Living the Brand
  • Values
  • Coaching
  • Presentation skills
  • Interpersonal Skills
  • Conflict Management
  • Workforce Planning
  • Recruitment and Retention
  • Motivation
  • Time Management
  • Continuous Improvement
  • Culture and Change
  • Managing a Customer Service Operation
  • Managing a Sales Operation
  • Managing a Multi-skilled/multi-function operation.

Capability Management

  • Capability Assessment
  • Bespoke Skills Development
  • Developmental Coaching
  • Mentoring

Recent Successes

  • Defining and delivering learning strategy for a high-profile London Local Authority (Induction, Talent Management, Management and Leadership)
  • Transforming Customer Engagement for a global software provider through the development and implementation of strategy for E-learning & Support Communities (2010, France, UK - IT)
  • Successful implementation of training to support the Public Enquiries and Early Volunteer helpdesk for the London 2012 Olympic Games and Paralympic Games assured through the design and implementation of innovative training solutions (2010, UK)
  • Assuring brand advocacy through employee engagement with the development of a complete Induction to career family programme for a group of major Insurance companies (UK, 2009 - Financial Services)
  • Ensured a successful launch of company-wide IT training programme to support the launch of a new Oracle-based CMS system across 7 European countries through the development and implementation of blended training and culture change programme (2000 - UK and Europe)
  • Pioneered online and intranet-based training and coaching programmes to support cross-site call centre delivery, allowing for business continuity provisioning, savings in training costs of up to 50% and faster agent productivity in a 500-seat telecoms operations (UK, India, USA - BPO)
  • Implementation of a blended learning solution to enable the global rollout of a strategic CRM system for a FTSE 100 blue chip (2006-2009, UK, South Africa, India - Telecoms)
  • 20% productivity gains for a leading retail mobile telecoms through improved training, quality coaching and performance management (Egypt).

Programme and Project Management

Knowledge Management and elearning

Learning and Development

Operational Consultancy

Omni-Channel Customer Service

Off-Shore and Shared Service Strategies